Delivery EtiquetteBeginner

White Glove Delivery Skills: Crew Checklist & Standards

A crew SOP for white glove stops: arrival, in-home protection, placement, assembly checks, and a clean customer handoff.

Estimated time: 20 min

Showing 2 of 6 steps. Sign in as a carrier to unlock the rest.

  1. 1. Arrive as a crew, not a drop-off

    Park legally, put on boot covers, and introduce the lead and helper by name. Confirm the room of choice and any assembly or haul-away on the order before the first carton crosses the threshold.

  2. 2. Protect the path before product moves

    Runners on hard floors, pads on corners, and blankets on the destination wall. This checklist is how the crew executes the stop, not an overview of what the customer bought.

  3. 3. Inspect product with the customer before assembly

  4. 4. Place, assemble, and remove every scrap

  5. 5. Close with a room-ready walkthrough

  6. 6. Debrief the helper on the curb

Tools

  • Floor runners and door-jamb pads
  • Furniture blankets and shrink wrap
  • Boot covers
  • Inspection flashlight
  • Pack-out bags for debris

Safety tips

  • Never enter a home with dirty boots or an unsecured carton.
  • Two-person carry on stairs unless the item is rated for one person.
  • Stop if the path is unsafe — wet floors, blocked stairs, or aggressive pets.

Related reading